About Hui O Hau’ula
Hui O Hau`ula is a nonprofit collective that operates as a partnership hub, bringing together groups in O’ahu, Hawaiʻi, to provide health and social services across the north shore to seniors, children, and families. While their primary focus is training Community Health Workers (CHWs) to connect with vulnerable seniors and bridge gaps between home and community-based services, their programs support children and families as well. For example, they provide cultural and academic education programs, emergency preparedness training, health education, and community-building activities and events that bring people together, foster community responsibility, and promote wellness.
The Challenge
The Kūpuna Support Navigator Program is Hui O Hau`ula’s cornerstone project, providing personalized, culturally grounded support to help older adults, or kūpunas, live independently by accessing essential services. Through one-on-one navigation, kūpuna receive help with healthcare, housing, transportation, and social services to support holistic well-being and reduce barriers to care.
The program sought to train and empower CHWs to provide culturally competent and whole-person care to Kūpunas, and share the impact of their work with health plans and other funders. Without a way to consistently collect data, like health education or care coordination provided, and other outcomes of the program, the team used workarounds, like spreadsheets, to document their work.
The Solution
To support Hui O Hau`ula’s goals, Pear Suite provided a digital care navigation platform that enables CHWs to seamlessly document their interactions with kūpuna and track services delivered across healthcare, housing, transportation, and social support.
By replacing manual spreadsheets with a centralized system, the team can now capture real-time data related to care coordination and health education, while maintaining a culturally responsive approach. This has empowered CHWs to more effectively demonstrate the impact of their work, streamline reporting to funders, and begin to work with local health plans.
The Results
In the last year, Hui O Hau`ula has supported its programs and allowed the hub to share impact metrics, including these, with health plans:
- Consistently serve nearly 200 individual clients.
- 91% client engagement rate maintained.
- 637 goals created and managed and 17,000+ activities tracked.
- 15+ social drivers of health (SDOH) supported.
- For the Kūpuna Support Navigator Project, 57 program outcomes were completely met and 93 were somewhat met.
“I have benefited in so many ways. They have helped me with shopping, accessing food, putting furniture together, moving furniture, and transportation to appointments. One volunteer even helped me with reframing a painting.” – Senior supported by the Kūpuna Support Navigator Program
